Real Money

Extraordinary Customer Experiences = Real Money. How are you outpacing the competition? Forrester Research correlation of its Customer Experience Index with stock market values found that over time delivering consistently good customer experiences generates higher multiples and greater enterprise value. By starting with the simple fixes and later tackling the big, complex customer issues represents…

Fearsome Front Line

Empowering employees takes considerable effort, but is worth getting right because employees are often the primary point of customer contact, employment costs are typically one of the largest business expenses, and experienced, productive employees are valuable assets. By selecting employees with the right temperament, providing them with the knowledge, skills and techniques to perform to…

Customer Experience

It’s how customers perceive their interactions. Most importantly, it is the single greatest predictor of whether customers will return – or defect to a competitor. Customers expect seamless cross channel integration to initiate transaction in one channel (branch, store, online and phone) and complete it in another without having to repeat themselves. Tomorrow’s winners will…

Marketing

Don’t leave your sales to chance. Let’s evaluate where you are in the market and build a go-to-market strategy that includes one or more of these elements. Business Model + SWOT As a baseline to developing your go-to-market strategy we’ll evaluate your business model and conduct a SWOT [Strengths | Weaknesses | Opportunities | Treats]…

Services

Customer ExperienceCustomers expect seamless cross channel integration to initiate transaction in one channel (branch, store, online and phone) and complete it in another without having to repeat themselves. Wow Them MarketingTake stock of your products, services, and market to craft a go-to-market strategy to build awareness, urge consideration, drive purchases, propel referrals, and ultimately grow…

Who We Are

Call With Confidence Why risk making a full-time hire that may not yield the results you’re looking to achieve? Likewise, don’t put off completing key project for lack of resources, experience, and expertise. At Next Level Consulting we’re all about working smart. We bring together the best minds in industry with the know-how to fulfill…

Home

Working Smart Gets Things Done Don’t let money problems, customer issues, employee engagement, and the competition keep you up at night. That’s what we specialize in fixing so you can Expand your revenue base Increase your profitability Launch a new product /service Improve your productivity and efficiency Minimize operating and financial risk Get financing Develop…