Real Money

Extraordinary Customer Experiences = Real Money. How are you outpacing the competition? Forrester Research correlation of its Customer Experience Index with stock market values found that over time delivering consistently good customer experiences generates higher multiples and greater enterprise value. By starting with the simple fixes and later tackling the big, complex customer issues represents…

Fearsome Front Line

Empowering employees takes considerable effort, but is worth getting right because employees are often the primary point of customer contact, employment costs are typically one of the largest business expenses, and experienced, productive employees are valuable assets. By selecting employees with the right temperament, providing them with the knowledge, skills and techniques to perform to…

Loan Support

Lender Selection and Packaging Let us help you navigate the process. Proactive debt refinancing promises fewer headaches and better liquidity to expand your operations. A well thought out debt refinancing plan takes into account your objectives as well as the interests of lenders, creditors, vendors and tax authorities.  It evaluates all available resources including business…

Operations

Our Operations Management practice focuses on continuous improvement of the processes used to convert inputs – supplies, materials, employees, etc. – into the products and services your customers demand. Here are some of the tools we use to take you to the next level in operational efficiency. Cash Management Calculates the optimal cash balance, which…

Customer Experience

It’s how customers perceive their interactions. Most importantly, it is the single greatest predictor of whether customers will return – or defect to a competitor. Customers expect seamless cross channel integration to initiate transaction in one channel (branch, store, online and phone) and complete it in another without having to repeat themselves. Tomorrow’s winners will…